APPLICATION FORM

PONTE 16 WEBSITE

1
CHEF RECRUITMENT
Oct 13 , 2018
2
DRIVER RECRUITMENT
Oct 13 , 2018
3
DEALER RECRUITMENT
Oct 13 , 2018

Customer Services Manager

 

Job Description

  • Assist Senior Management on the development of customer strategy and actionable plans for business acquisition, servicing and loyalty
  • Be proactive in supervising and leading the team on new member recruitment, player development and retention
  • Drive sales, cost management & customer service quality and productivity performance for Gaming Operations teams by monitoring, planning corrective actions, and securing contingency
  • Collaborate and develop relationships with internal teams to understand the feasibility of cooperative plans
  • Understand regulation, market, industry and customer trends within target markets so that appropriate adjustments can be made to unit’s operations
  • Build, develop and maintain report systems and performance metrics that support business development and its implementation plan to achieve the best results
  • Works with other operating departments to ensure that plans and procedures are effectively organized and communicated throughout the company
  • Participates in formulating and administering company policies and developing long term goals and objectives.

Requirements

  • Degree preferred in Business Admin, Marketing or Gaming Management, strong in business acumen and interpersonal skills
  • 6+ year of casino marketing experience, with 3 years of experience in supervisory level
  • Strong customer service experience in gaming industry
  • Excellent command of written and spoken English and Chinese
  • A creative and analytical mind, self-motivation, strong organization, communication and interpersonal skills, and be able to work under pressure
  • Less experience will be considered for Assistant Customer Services Manager